Learning Program Manager, Delivery Services ACES Learning and Talent Development
Amazon
- Sydney, NSW
- Permanent
- Full-time
- Analyse and solve business problems with focus on understanding root causes and driving forward-looking opportunities
- Contribute to reporting on training activities and analyse data to drive results and learning effectiveness.
- Work strategically with L&D leaders to identify innovative learning solutions to localise training programs and work toward reducing / eliminating the need for training.
- Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement
- Create and manage the communication strategy for promoting and highlighting key training processes and activities across the network focusing on change management
- Develop our training strategy for leader facing training programs with a high focus on technical skills and development
- The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis
- A completed Bachelor's degree from an accredited university or 2+ years Amazon experience
- Ample experience and expertise in program and project management in a matrix organisation
- Experience in instructional design, including needs analysis and multi-media instruction
- Experience formulating and implementing training strategies, policies, and procedures for standardisation and delivery of training methodology throughout an organisation
- Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts.
- Experience in managing remote teams through online support.
- Proficient experience and expertise in data analysis and visualisation
- Experience with adult learning theory, course facilitation, human performance improvement, and knowledge management
- Unix, SQL, and Database Administration Skills
- Proven ability to develop and build effective teams
- Ability to deal with ambiguity and competing priorities
- Ability to actively use training data to track, trend, and manage training efforts
- Strong organisational, interpersonal and communication skills
- A strong focus on internal customers' needs and satisfaction, with an emphasis on demonstrating return on investment in training.
- A qualified candidate will be focused on how training contributes to the company's bottom line and will have the analytical skills to justify programmatic decisions with data.
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.