Service Administrator
Danfoss
- Dandenong South, VIC
- Permanent
- Full-time
- All administration duties for the service department.
- Handling all service email enquiries, requests and complaints from customers, service partners, service technicians, sales and internal sales staff (Australia & New Zealand wide).
- Process all incoming internal and external service requests received by phone, emails, web etc accurately into SAP/Salesforce.
- Book in and co-ordinate onsite service requests and workshop repairs.
- Arrange stock for onsite, workshop & cross border repairs.
- Handle all warranty & goodwill service requests.
- Create the quote to the customer, invoice to the customer and authorize payment to the partner company.
- Invoice for service onsite, workshop and cross border repairs (Globally).
- Arrange inbound (when necessary) & outbound freight collection.
- Create a suitable service report to the customer, based on service engineer report and in collaboration with the internal service team.
- Coordinate & maintain the list of support, application and service engineers participating Australia on-call roster.
- Quote and promote services whenever the opportunity arises.
- Liaise with the sales team and service partners on service-related issues and needs and escalate any unresolved matters.
- Maintain good relationships with service partner network and with both internal & external customers.
- Minimum 5 years' Service administration/Coordination position within a manufacturing/ engineering organisation
- Strong customer focus
- Professional phone manner
- Ability to build a strong rapport with customers.
- Experience using SAP and Salesforce
- Basic understanding of the supply chain process
- Strong problem-solving and time management skills
- Flexible and can deal with change
- Salary Package including a performance based incentive
- Access to company-paid parental and partner leave
- Access to Health and Wellbeing programs
- Employee Assistance Program for you and your family
- Recognition Programs