IPL Operations & Technology Manager
Chubb
- Docklands, VIC
- Permanent
- Full-time
- Manage the existing and future IPL technology platforms across Australia & New Zealand
- Responsible for all BAU aspects of the IPL Evolution platform
- Work with the IPL team to identify, develop and implement Evolution improvements
- Co-ordinate systems & platforms in terms of Underwriting, Distribution, Operations and IT to achieve and maintain an aligned operational workflow & reporting, including control of UAT and sign off on new releases
- Assess the efficiency of systems, processes and people to maximise productivity and quality objectives
- Work with relevant stakeholders to define future strategic requirements to further maximise efficiency and productivity, in line with IPL strategy
- Manage the governance of projects, including ensuring proper change management practices are implemented and resources are properly assigned and managed
- Proactively manage all phases of project activities to time, budget and quality (from initiation through implementation and close)
- Use data to assess the efficiency of systems, processes and people to maximise productivity and quality objectives.
- Maintain service delivery, quality assurance, operational efficiency and process improvement within IPL
- Ensure process, procedures, tools and systems are continually challenged and improved
- Support senior leadership in the execution of key initiatives, including but not limited to delivering and monitoring of remedial actions
- Evaluate service delivery in collaboration with internal and external stakeholders
- Provide system or process training to staff as required
- Manage IPL interactions with Transformation, IT, Risk, Finance and Operations to ensure all parts of the operation are aligned with the IPL strategic direction
- Ability to execute projects independently with minimal guidance; individual must be proactive in attaining results quickly and accurately
- Be solutions focused and drive pragmatic outcomes
- Excellent communication skills both written and verbal
- Well organized, self-motivated and has ability to learn quickly
- Demonstrated experience in project delivery
- Strong stakeholder management experience
- Demonstrated experience in the insurance industry
- Demonstrated effective communication, negotiation, and interpersonal skills to be capable of dealing with all Chubb stakeholders as well as in dealing with agents, brokers, and clients
- Demonstrated ability to reduce complex material and situations into understandable training segments for use by internal and external customers
- Excellent analytical skills with attention to detail and accuracy
- PC proficiency including MS Office
- Planning & organisational experience