SAINT LAURENT Client Engagement Executive
Yves Saint Laurent
- Sydney, NSW
- Permanent
- Full-time
- Support the SEAO Client Engagement Manager to execute CRM strategies including the development of specific action plans for different client segments
- Keep track of client event metrics and trends, such as ROI, conversion rates and social media outposts
- Drive the implementation and execution of corporate clienteling programs (gifting, events, clients’ experience among online and offline channels) and practices across the region
- Collaborate with internal and external business partners in planning and organizing client events
- Provide backend support for CRM digital tools such as client contact messages, e-cards, digital Lookbooks and client reassignment, etc.
- Perform regular data cleaning and maintenance of customer data to ensure the most accurate and valid database for activation and analysis
- Liaise with the Retail and Training team to roll out workshops and training sessions for the store team on clienteling tools, habits, etc.
- Bachelor’s degree in Business Administration, Marketing or other related disciplines
- 2 - 3 years of experience in client relationship management, preferably from the luxury fashion, cosmetics or hospitality industry
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Dynamic, passionate about the fashion industry
- Able to work in a fast-paced environment with high command of efficiency
- Strong communication skills and problem-solving skills
- Good command of English and Mandarin
- Proficiency in Microsoft Office and knowledge of CRM systems will be a plus