Customer Service Team Lead
NEXTDC
- Melbourne, VIC
- Permanent
- Full-time
- First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.
- Manage last minute shift changes, sourcing solutions to cover unplanned leave
- Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster
- Managing front of house across multiple sites
- Acting as the first point of escalation for your team, providing efficient and effective resolution to issues
- Continuous improvement reviews for processes and best practices.
- Previous Team Leading experience within a customer service environment
- Demonstrative knowledge and understanding of our incident management procedures and Facility Rules
- Proven ability to support our critical infrastructure escalations as required to the appropriate support team
- Ensure accurate recording of all information and carrying out audits of records
- Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance
- Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
- Join an inclusive, diverse and values-driven working culture supporting hybrid work practices
- Enjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)