Customer Care Representative
Stryker
- Osborne Park, WA
- Permanent
- Full-time
- Strong Problem-Solving Skills: Ability to analyse complex issues, identify root causes, and develop effective customer solutions.
- Excellent Communication Skills: Clear and concise verbal and written communication abilities to interact effectively with customers and cross-functional teams.
- Customer-Focused Mindset: Dedication to understanding and meeting customer needs, with a drive to deliver exceptional service.
- Team Player Mentality: Collaborative approach to working with teammates and other departments to achieve common goals.
- Adaptability: Flexibility to thrive in a fast-paced environment with changing priorities and business needs.
- Continuous Learning Mindset: Eagerness to learn & stay updated in an ever-evolving environment.
- Manage customer correspondence and administration requests while providing feedback to sales team and product managers
- Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM
- Process Patient on the Table (POT) requests in accordance with Stryker procedures
- Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments
- Manage customer invoicing requirements
- Participation in continuous process improvement, conduct internal audits and be aligned with quality standards.
- Flexible working arrangements
- Ongoing training and opportunities for career progression
- Paid Parental leave schemes
- Volunteer Day
- Engagement Day
- Onsite gym available in most offices
- Being part of one of the world’s largest and most recognizable brands.
- Excellent supportive team culture – we have fun whilst we work!
- A Leader who will support & guide you throughout your career
- Access to employee benefits including health care, financial wellbeing & insurance
- Access to our career and self-development program from day one
- Work with likeminded individuals who are motivated by exceeding targets and improving patient outcomes!