Customer Onboarding Manager - APAC
Mews
- Sydney, NSW
- Permanent
- Full-time
- Leading medium and high value clients, as well as Enterprise Groups of properties through the onboarding process
- Conducting training courses on the use of the Mews Hospitality Cloud” for new and existing customers and/or Mews employees
- Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
- Develop and maintain training courses via web cast, video and/or our online classroom
- Ensuring existing training programmes meet and/or exceed customer needs
- Coordinating/facilitating ad hoc (online) training sessions during Onboarding process
- Consulting hotels proactively on ways to improve usage of the Mews system
- Higher Education preferably in Hotel Management
- Experience in hotel management, hotel front desk roles, or customer onboarding roles in SaaS companies
- Ability to work in a fast-paced company and ready to work both independently or as part of a team
- Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
- Ability to take feedback, learn quickly and adapt to new situations
- We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
- A genuine interest in innovative software and disruptive tech
- Experience in project management
- Highly structured and organized
- Good communications and presentations skills
- This role requires flexibility in terms of travel and working hours