IT Support Analyst

Stratco

Gepps Cross, SA
Contract
Full-time

1 month ago

Join a national leader in Australian Retail and Manufacturing
12 month fixed term contract
Attractive remuneration package and employee benefits

ABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.THE OPPORTUNITYAn exciting opportunity has become available for an IT Support Analyst based at Gepps Cross. Reporting to the IT Service Desk Manager and as an integral member of the IT services team, your primary responsibility will be to ensure Stratco’s operational requirements are enabled through reliable and well supported technology platforms. You will be part of a talented, close-knit group of dedicated IT professionals, working collaboratively to support our national team.RESPONSIBILITIES

Manage and resolve helpdesk requests in a timely and effective manner
Troubleshooting network, hardware, software, printer, mobile devices, etc. issues
Maintain asset records and relevant documentation
Provide high level support to various industry and custom applications
Understanding of change, problem and release management principles
Develop checklists for typical problems, recommend procedure & controls for prevention
Provide end user support to all Stratco sites nationally and internationally, some travel may be required
Collaborate with team members, other business areas and projects as required
Strict adherence to our critical safety rules & contributing to a safe working environment

ABOUT YOU

Demonstrated experience as per key responsibilities mentioned above
Applicable qualifications in an IT related discipline
A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels
Highly developed time management, problem-solving and communication skills
Capacity to consistently meet deadlines with conflicting priorities in addition to having a strong sense of proactivity and initiative
Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange
Knowledge of WAN/LAN, IP Networking, DHCP/DNS and general network principals
Knowledge of Windows desktop, Windows server environments including current and previous generations
Experience with SOE maintenance and deployment
ITIL certification desirable

REWARDS & BENEFITSFlexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance ProgrammeOUR PHILOSHOPHYWhilst manufacturing is our foundation, our team is our future. Stratco are invested in providing fulfilling and rewarding careers, empowering our team to grow, and encouraging them to contribute and thrive. Be part of our dynamic business that is shaping outdoor living, improving the lifestyles of our customers, and making all our dreams come true. At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.APPLICATION PROCESSIf this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.We embrace diversity and are dedicated to building a team that reflects the communities we engage. We welcome and encourage applications from individuals of all backgrounds.To see more information about Stratco & our careers please visit - stratco.com.au/careers

Stratco

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