Senior Service Desk Analyst
Singtel
- Sydney, NSW
- Permanent
- Full-time
- Solid work experience in an outsourced Help / Service Desk environment;
- Proven experience in commercial call logging tools such as Service Now, CA Service Desk;
- Proven experience in delivering exceptional customer service with demonstrated analytical skills and the ability to understand technical concepts;
- Proven experience in communication skills (e.g. assignments, presentations and reporting, etc.) and working toward performance KPIs;
- Practical experience in managing and delivering to Service Management disciplines (e.g. ITIL V3);
- Demonstrated track record/career in I.T/Telecommunications
- Strong proficiency in troubleshooting and resolving hardware, software and network issues; &
- Ability to clearly and concisely transfer technical and business knowledge to knowledge base, colleagues and customers.
- Competitive salary and performance incentives;
- Discounts to Optus products and services, and to over 400 retailers Australia-wide;
- Training, mentoring and development opportunities (ask us about OptusU!);
- Up to five days of Volunteer Leave per year, plus a “connected” day for you to use to connect to something you are passionate about;
- Hybrid ways of working, plus a vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office; &
- Sydney Campus; 20mins from CBD, 12mins from Epping via Optus bus.