Overnight Guest Service Agent

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day.
• Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity.
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Be fully versed on hotel downtime procedures.
• Balance credit card and Food & Beverage point of sale transactions to journal reports for the approval of the Night Manager.
• Have an extensive knowledge of hotel services and facilities.
• Restock Front Desk with full stationery and supplies in preparation for the next day.
• Program wake-up calls and ensure they are delivered.
• Assist with implementation and maintenance of Sofitel Brand Standards.

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu.
• A unique training platform to enhance your skills and knowledge.

• Highly motivated with excellent attention to detail.
• Experience within a similar role.
• Strong communication skills.
• Always display a professional appearance, representing our Sofitel brand.
• Ability to work a rotating roster including weekends & public holidays.

Sofitel