Service Configuration Analyst
Datacom
- Brisbane, QLD
- Permanent
- Full-time
- Assist in the Service Configuration for our customers
- Work on the effective and smooth delivery of our customer's Configuration Management services
- Manage the relationship with the customers by being the primary contact for the CMDB
- Contribute to the achievement of the outcomes of the managed services contract
- Lead the Service Improvements for the Configuration Management Service
- Support the process to deliver an accurate CMDB
- Contribute to new AIOPS initiatives.
- Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer's stakeholders, and provide continuous Configuration Management services for organisations.
- Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating desktop assets within the CMDB and actioning requests to update assets in the CMDB.
- Provide accurate reporting for our customers.
- Manage and highlight exceptions within the CMDB.
- Provide quality customer service through adherence to Datacom's Configuration Management service delivery methodology and processes.
- Experience in ITSM technologies and their capabilities, in particular, Cherwell and ServiceNow.
- Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management, and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate service asset and configuration information is recorded and maintained