Team Manager

Gallagher

Melbourne, VIC
Permanent
Full-time

1 month ago

Job Description:IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewAbout the RoleOur Workers Compensation team at GB is offering an exciting opportunity to join us as a Team Manager. In this position, you will join GB’s Workers Compensation leadership group and be responsible for the day-to-day management of your claims team. As a Team Manager, you will have reporting lines of claims management staff falling under your leadership, and you will play an important role in ensuring your team is both well supported to achieve the best out of their work, and performing in line with our strong customer service and claims management standards.If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day, as well as offering opportunities for career developmentHow you'll make an impactYour responsibilities will include:

Managing your team's daily workflow in order to achieve an effective output and to maintain client service standards
Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
Working with Branch Manager to identify staff's skills and knowledge gaps and assist with the up-skilling of your team
Working alongside your Branch Manager to develop and cultivate team morale, and an achievement and service orientated culture; ensuring a dedicated and team-based approach to the determination of claims liability
Mentoring and coaching team members, encouraging creativity, innovation and continuous improvement
Identifying any areas for improvement in our Claims service provision, and implementing strategies and processes to ensure GB's services meet business and WorkSafe requirements
Collaborating with our Talent Acquisition team in the recruitment of new team members

About youWhat we’re looking for:

Experience within a People Manager role and outstanding leadership skills
Experience in coaching and mentoring staff and performance management
Knowledge of Workers Compensation industry performance measures
Interpersonal skills with all levels of staff and external parties
Time management and conflict resolution skills
Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field

What we can offer you:

Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
Exciting career – as our Company grows, so do the opportunities for our people;
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards; and employee assistance program for yourself and immediate family members.
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
"Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

To applyBe engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today!Click on Apply for this Job.To be considered for this opportunity you must have right to live and work in Australia when applying.Agency applicants will not be considered for this position.Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher

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