Implementation Specialist
Solera
- Melbourne, VIC
- Permanent
- Full-time
This role reports directly into Implementation Manager of Australia.What You’ll DoSupport the pre and post sales process by recommending best practice use of the established Solera product set.Technical customer facing expert, able to communicate clearly and easily with both business and technical contacts, ie customer workflow adaptation and API integration.Gather all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.Ability to document test scenarios of configuration to support QA.SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.Collaborate with both configuration and training team to deliver customer requirements and the broader Solera team to deliver new product developments.On occasion train the customer on the newly delivered configuration.Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.Provide 3rd level support on customer deliveries and SME products.What You’ll BringUniversity Degree in Business, Engineering, Computer Science or equivalent7+ years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology.Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.Excellent customer facing skills, collaboration, and communication.Commercially aware and able to support sales opportunities to deliver best results with least cost.Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.Meticulous attention to detail.Extensive use of JIRA, Confluence and Office365Experience of technical implementations/integration project and configuration, particularly covering any of SOA, APIs, API management, SOAP, XSLT, Postman, Swagger, Oauth, XML, CSSExperience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementationsWhat We OfferTerrific opportunity to work for a Global leader in SaaS
Deliver leading-edge software for our customers, who include some of Australia's biggest brands
Fleixble work arrangements / hybrid workAn ultra-modern, supportive and fun workplace in based in the heart of Cremorne/Richmond (the Silicon Valley of Melbourne)*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.