Alizent Service Expert
Air Liquide
- Argentina Munro, VIC
- Permanent
- Full-time
Technological environment: positioning in highly innovative fields: RFID tags and barcode, on-board IT, centralized information systems in cloud, web or client / server architecture, telemetry on local units, IOT. The position offers extremely strong learning content and a variety of technologies used.Reporting to the BSC Manager, ALIZENT is currently seeking a proactive and inventive application and systems IT support specialist (Level 1 and Level 2) of manufacturing execution applications, especially those related to logistics, planning and monitoring. The candidate might be asked to participate in different phases of enhancement projects related to these systems.Reporting to the BSC Manager, ALIZENT is currently seeking a proactive and inventive application and systems IT support specialist (Level 1 and Level 2) of manufacturing execution applications, especially those related to logistics, planning and monitoring. The candidate might be asked to participate in different phases of enhancement projects related to these systems.Missions/Contributions :Provide level 1 and/or 2 support customer service for off-the-shelf solutions or applications developed by project teams in one area.Assist functionally and technically users with contractual commitments of the use of solutionsSet up and monitor key activities of the solution within its ecosystem.Carry out, implement and monitor action plans aimed at continuous improvement of the service (reduction of incidents, implementation of procedures, relay / coaching at level 1 ... etc ...)Ensure the review of tickets within the entity and monitor the availability rate of solutions / domain,Update incidents and communicate timely to the customer about progress,Examine the cause of incidents and establish a diagnosisProvide a temporary solution when a permanent solution is not possibleAssist colleagues in their tasksOther tasks related to application supportIdentify possible solution (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)Escalate, in a timely manner, the more complex issues to L3 support.Participate in the 24/7 application support coveragePropose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of securityParticipate actively in the updating of application’s documentation linked to support activitiesAre you a MATCH?Analyze incidents and corrective actionsCoordinate with teams on incidents (teamwork)Communicate with internal teams and customerMonitor the resolution of incidentsThe candidate must possess the following:University degree or college diploma (3 years after high school) in information technology or computer science.Minimum of 3 years of experience in the field of information systems, including 2 years as an application/system supportKnowledge and expertise on Pi OSISoft or any Historian toolExperience in Level 0 PLC / CLX and instrumentsStrong knowledge of SQL Server database systemsStrong knowledge of the Windows platforms:Windows Server, 2012, 2016Windows 7, 8 and 10Good knowledge on network architectureCustomer service orientation and good communications skills.Relevant experience in testing and integration of IT systems as well as troubleshooting and systems support activities.Capacity and sense of leadership and ability to work in a team.Good analytical skills to make business and functional analysis.Willingness to be on-call 24/7Spanish mandatoryEnglish mandatoryHaving the following would be great asset:Knowledge on Windows server’s management.Familiar with scripting languages (PowerShell, PL/SQL and TSQL).Experience with the Google tools will be a plus (Gmail, Drive, Docs, Sheets, Google+)French oral and writtenITIL CertifiedExperience in cloud hosting, maintenance and managementOur Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.