Technician | Product Support | FIFO
Weir Group
- Lytton, QLD
- Permanent
- Full-time
- Onsite Support: Ability to complete installation and carry out post-installation maintenance of Motion Metrics products which will include but not be limited to; Repair work, system issues troubleshooting communication and network issues and product upgrades.
- Customer relationships: Build and maintain relationships with clients ensuring the field activities are prioritized and executed, supporting the customer when required. Provide on-site training on system software, hardware, and online platforms. Prepare periodic status reports to be shared with customers, securing the work to be done is properly informed or the Person on Site performing the activity
- Technical analysis: Use technical knowledge to perform root cause failure analysis and look for ways to continually improve system reliability.
- Remote support: Remotely connect to client servers at mine-sites to obtain performance data for system evaluation. Generate plans and direct project executions in the region
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
- Prior hands-on experience installing hardware on Heavy Mobile Equipment or similar.
- Be able to read and analyze and troubleshoot technical problems.