Assessor - Event Claims

Suncorp

Toowoomba, QLD Darling Downs, WA
Permanent
Full-time

1 month ago

Sydney - Outer Suburbs, North Coast, South Coast, Toowoomba, Melbourne - Outer Suburbs, Rest of VIC, Perth, Brisbane - Inner Suburbs & CBDPermanent Full TimeInsurancePay Band 4

Assess property damage to determine claim quantum
Various locations -

QLD - Toowoomba/Darling Downs

NSW - South Coast Region, Northern Beaches, Port Macquarie, Coffs Harbour

VIC - Western Suburbs, Geelong, Bendigo

WA - Perth

The Assessor is accountable for accurately assessing property damage and determining claim quantum and scope under the relevant PDS.Through their customer interactions and support for Client Managers, Assessors deliver brilliant service, providing customers with peace of mind during the claims process.Regular Travel and deployment to events within Australia will be required.What you'll do

Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels
Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Client Managers, Repairers and Suppliers
Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Client Managers request
Support the Client Manager to identify customer resolution strategies to minimise customer escalations
Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
Respond to customer and stakeholder requests within expected or agreed timeframes

What you'll bring

Industry qualifications/ studying or completed ANZIF Diploma of Loss Adjusting (Desired)
Previous Assessing experience
Proven performer in customer service roles
Experience in compiling scope of works

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference - because you'll be doing that from the moment you start work each day.If this opportunity sounds like the challenge you have been looking for please apply online today.At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.Advertised: 16 Apr 2024 AUS Eastern Standard Time
Applications close: 24 May 2024 AUS Eastern Standard TimeDon't see a job for you?Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

Multiple locations
24 May 2024

Utilise your Assessing experience and join our friendly team.

Multiple locations
24 May 2024

Utilise your Assessing experience and join our friendly team.Subscribe for job alerts© Copyright 2019 Suncorp GroupSuncorp Group Limited ABN 66 145 290 124. In accessing Suncorp's site you agree to the terms and conditions outlined in the disclaimer. Please ensure that you read both the

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