Operations Manager | Minto NSW
CMA CGM
- Minto, NSW
- Permanent
- Full-time
- Manage the operational activities, processes and systems within the branch to ensure CEVA'S compliance with customer contractual obligations and nominated service standards
- Coach and develop your team to ensure the highest levels of safety, compliance, accuracy, productivity, performance and continuous improvement
- Review regular performance reports, focussing on actions to improve cost/vehicle, utilisation and empty running
- Coordinate vehicle and equipment maintenance and control, including the ongoing reporting and proactive management of vehicle and equipment maintenance
- Ensure timely completion of transit damage non-conformance reporting and drive improvement and remedy to root cause
- Liaise with customers, either directly or through direct reports, ensuring customer service expectations are being met through continuous feedback mechanisms
- Support risk management, quality and SCA activities in order to achieve legislative and/or CEVA standards.
- Applied understanding of Chain of Responsibility, planning and allocation / manifesting
- Knowledge of metro and regional areas within NSW and, preferably major road networks in Australia
- Experience and/or capability to coach, develop and engage an operational team
- Good written and verbal communication, customer service / management, and influencing / negotiation skills
- Sound troubleshooting / problem solving capability, commercial acumen and numeracy skills
- Basic-intermediate experience in MS Office applications, and capable of learning new systems, software and technologies
- Valid Australian manual driver licence.
- Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
- Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
- Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
- Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.