Customer Delivery Supervisor
dnata
- Redcliffe, WA
- Permanent
- Full-time
- Coordinate day to day activities associated with labour activities and aircraft movements, to achieve accurate operational KPI's
- Driving collaboration through systems and processes with internal and external customers to avert delays and ensuring service level agreements are met
- Undertake all possible actions to achieve no delays and compliance with the PTS
- Investigate all delays to root cause level and implement any corrective actions or make recommendations
- Support the Departmental Coordinators, Area Leading Hands and/or Resource Coordinators in managing daily operational variances and assist with the decision making in operational matters
- Support the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performance
- Ensure staff compliance with relevant regulatory compliance such as Airside Driving Regulations, Food Safety, AQIS Custos regulations, etc.
- Proven leadership experience in a similar environment
- Experience with customer service, inventory control, and management systems
- Displays business and industry acumen understanding
- Previous success achieving KPI targets and adherence to safety, health, environmental requirements
- Ability to build constructive and effective working relationships in formal and informal networks with internal and external stakeholders
- Ability to energize and align team members to a shared vision, inspiring a climate of high performance
- Demonstrated ability to make decisions and act on initiative
- Proven adaptability to changing environments
- Holder of a HR or MR license
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
- Competitive salary.
- 5 weeks annual leave.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
- Free onsite parking and meals.