Senior Container Park Coordinator
P&O Ferries
- Port Botany, NSW
- Permanent
- Full-time
- Use Container Chain to validate the import pre-booking details as supplied by shipping lines and customers ensuring all data is correct
- Monitor pending bookings to ensure EDI is received for export booking from the shipping lines
- Communicate to customers any re-directions or changes to opening hours
- Support general clerical duties such as answering telephone/email enquiries
- Ensure all data for container movements is accurately recorded and maintained
- Keep up to date on re-directions and changes of opening hours and advising customers to ensure efficient coordination of the yard and traffic flow
- Undertake all duties and responsibilities in accordance with Company policies and procedures.
- Review and Vet Estimate of Repair for Shipping Containers
- Develop strong client base relationships with client counterparts
- Maintain positive and collaborative communication with M&R colleagues, key peers and all stakeholders
- Observe the provisions of the relevant workplace agreements, relevant country labour regulations and all Company policies and procedures
- Strong customer service and customer relationship management
- Action approval / rejection / query of EOR and M&R process, with strong attention to detail.
- Notify shipping lines of any damage to containers
- Use internal computer systems to complete recording associated with the movements of cargo
- Ensure accuracy of container/cargo moves
- Follow yard procedures including immediate reporting of any yard, container or equipment damage
- Minimum 3 years data entry/administration with strong customer service skills
- Minimum 2 years of Container Chain System experience
- Hapag Lloyd MARS and Maersk MERC+ systems (advantageous)
- Strong attention to Detail.
- Literacy and numeracy skills appropriate to this position
- Ability to communicate collaboratively and effectively with a range of internal and external stakeholders and customers
- Excellent teamwork skills
- High level organisational skills
- Proven customer service skills and excellent communication skills
- Ability to work under pressure and be flexible with time and ability to deal with conflicting priorities.