VIP Services - Team Leader
Sofitel
- Noosa Heads, QLD
- Permanent
- Full-time
- Daily liaison with guests and VIP’s, working with relevant departments to ensure smooth guest transition and recognition.
- To provide a warm sense of welcome and departure to all guests, with a focus on VIP guests, regular guests, long stay guests, members of Accor marketing programs and guests celebrating special occasions by maintaining a contact point to assist them during their stay.
- Supports the team with day to day administrative tasks, ensuring checklist tasks are completed daily.
- Plans the teams daily requirements / run sheets.
- Assist and facilitate the management of all VIP reservations and bookings including cabana bookings.
- Coordinate the correspondence of all contactable guests prior to arrival to arrange special requirements for upcoming stay.
- Ensure guest profiles are being updated with accurate relevant information.
- Encourage a spirit of innovation within the department to deliver bespoke and personalized luxury experiences to our guests.
- Assist the Director of VIP Services and VIP Services Assistant Manager to engage and lead the VIP Service team.
- Proactively & reactively respond to in-house guest priorities or requests, supporting the Assistant Managers with service recovery as required.
- To act as a point of contact for the department in the absence of senior leaders.
- Service oriented with several years’ experience in a luxury brand environment.
- An experienced leader with a desire to grow and develop within the role.
- Creative in their approach and understands how to deliver unique and memorable experiences, building loyalty and return custom.
- Calm and able to work well in a fast-paced team environment.
- Strong communicator with proven problem-solving abilities and exceptional attention-to-detail.
- Flexible to work a part-time rotating roster including some early mornings, evenings, weekends and public holidays as required.
- Work Your Way with flexible working arrangements
- Complimentary Daily Continental Breakfast
- Complimentary Fortnightly Lunches
- 30% discount off your food & beverage at Accor properties worldwide
- Generous Accommodation discounts at Accor properties worldwide
- Industry-renowned Accor Hotels Academy Professional Training and Development
- Accor 10 weeks paid parental leave
- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand