Customer Service Specialist, Strategic Accounts

• Work together with Strategic Accounts team to ensure quality and accuracy of work delivered
• Carry out work flow processes in accordance with management directive, customer instructions, SOPs and specified requirements
• Establish and maintain strong client relationships with DSV customers (internal and external), suppliers and service providers both locally and overseas
• Communicate (verbal and written) with customers, suppliers and other team members to obtain information or communicate issues
• Solve issues relating to information recorded on documents, calculations of costings and load size
• Support the Manager with day to day activities, and other reasonable tasks and projects as required
• Plan and prioritize shipments from the relevant CargowiseOne workbenches in order to achieve milestone requirements, designated KPIs and deadlines
• Solve operational issues with a range of stakeholders including but not to limited: airlines, shipping lines, transport providers, co-loaders and customers

• Industry experience in Freight Forwarding (air and or sea) or have completed relevant certificate qualifications
• Good communication, customer service and numeracy (monetary and weights) skills are required
• Ability to plan and coordinate to deliver desired outcomes within strict timeframes is a must in this role
• Experience using CargowiseOne is preferred

DSV