Remediation Customer Service Officer

Randstad

Melbourne, VIC
Permanent
Full-time

13 days ago
Apply easily

Start an exciting career within a big 4 bank!
Make a genuine difference through the work you do
Be rewarded and recognised for the value you bring
Recognised as a top #3 employer on the 2023 Linked In Top Companies list to grow your career.
Competitive salary and great opportunities that are focused on YOU!

Your new companyJoin one of Australia's big 4 banks with 33,000 colleagues on their journey to help their customers achieve their financial needs. Their vision of being Australia's first choice across providing the best service to retail, businesses and communities is supported by their drive of simplifying and transforming processes as well as their focus on their people. They celebrate uniqueness and encourage and support you to be your best self every day which is one of the reasons why people love coming to work with them.This is a growing and demanding area in the bank - this is a fantastic opportunity to fast track your career growth. Your new roleThis call centre position is to make customer's lives easier! You will be using your top notch customer service skills when speaking to customers to assist them with updating personal information. Each and every interaction will be a world class customer experience because of YOU!Some of your responsibilities will include:

Answering customer queries via phone and email, always focusing on the customer's needs
Inbound calls
Requesting extra information from customers
Being the first point of contact for all general queries
Ensuring that customer requests are actioned within set time frame

Hours:Rotating roster During May to August - Monday to Saturday: 9:30am - 4.30pmYour skills and experience

Excellent customer service experience - retail, hospitality, banking, finance, insurance etc
You will have the natural ability and desire to help others as well as building trusting relationships
Strong written and verbal communication skills should be second nature to you
You thrive in high volume and fast paced environments
You are resolution focused
You're known for your ability to empathise, be compassionate and professional
IT skills and ability to learn new systems

Your benefits

Great team culture - fully office based role to collaborate
You will receive a thorough on boarding experience and a structured one on one training program
Beautiful office views in a convenient Melbourne CBD location
In depth upfront training will be provided with ongoing coaching and support to develop your skill set
A vibrant, energetic workforce with lots of fun initiatives
More opportunity - thousands of roles, a drive for continuous learning and positive growth

You will love working with them!Your next stepDoes this sound like something you would be interested in? If the answer is 'Yes' then we would love to hear from you!Simply click 'Apply now' and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on chloe.spiteri@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsCall centreEducationSecondary School/High School

Randstad