Service Delivery Manager
Curtis Partnership
- Sydney, NSW
- Permanent
- Full-time
- Operational Management: Manage day-to-day service delivery operations, ensuring adherence to service level agreements (SLAs).
- Customer Relationship Management: Build and maintain strong customer relationships, acting as a trusted advisor and primary point of contact for all service-related matters.
- Service Improvement: Identify opportunities for service enhancements and work with internal teams to implement changes that improve customer satisfaction and operational efficiency.
- Incident Management: Oversee the resolution of service incidents, ensuring timely communication with customers and effective problem-solving.
- Collaboration: Work closely with technical teams, project managers, and other stakeholders to ensure cohesive service delivery.
- Reporting and Documentation: Generate regular reports on service performance, customer feedback, and operational metrics.
- Experience: Demonstratable experience in a service delivery or similar role within a technology managed services environment.
- Technical Knowledge: Strong understanding of IT infrastructure, networks, and cloud services.
- Customer Focus: Demonstrated experience in managing customer relationships and delivering high levels of customer satisfaction.
- Problem-Solving: Excellent analytical and problem-solving skills, with the ability to make quick and effective decisions.
- Communication: Strong written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders.
- Team Player: Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
- Education: Bachelor's degree in Information Technology, Business Administration, or a related field. ITIL Certified.
- Highly competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and collaborative work environment.
- The chance to work with leading-edge technology and industry experts.