Senior applications engineer - business applications

Retail Trust

  • Boro, NSW Westminster, South West London
  • Permanent
  • Full-time
  • 1 month ago
Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?Join us at the Retail Trust.As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.We’re on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.£50,000 per annumFull-time/Permanent – 35 hours per week (Mon-Fri)London Covent Garden (hybrid, at least 2 days from our London hub)We are looking for a hands on, technical, user-focused and passionate person to join our team as a Senor applications engineer – business applications, to allow the Retail Trust to positively impact the wellbeing of every retail employee through the innovative use of data and AI.The role focuses on delivering technology change to the business and supporting the adoption of business systems through the delivery of staff support, and by working closely with the Business Systems Developer to ensure staff can use systems effectively with minimal disruption.As a senior applications engineer (BA), you’ll work with the business, product owner and Head of Product to elicit business requirements, translate into user stories and tickets, and work with the business systems developer to develop, test and deliver the business requirements.The role will also include:
  • being responsible for administering, troubleshooting, customising and delivering business updates into the business systems of Retail Trust with a primary focus on Dynamics CRM and Business Central.
  • You’ll be expected to champion the use of the business systems to the existing champions, and arrange suitable training to allow the champions to support the business users.
  • You will be expected to review the systems on a regular basis to ensure they are secured and licenced correctly, and where possible look at ways of reducing cost.
  • You will also coordinate the development and testing of new changes and solutions and maintain documentation for users and administrators.
You’ll be highly self-motivated and proactive with the ability to operate autonomously. You can form and maintain collaborative relationships and be a great communicator, both written and formal, with the ability to communicate complex technical concepts to users with limited technical knowledge. Excellent research skills and an ability to quickly learn new concepts and technologies.Ideally, you’ll have a Diploma or University Degree in the field of Computer Science, with previous experience of working as a Senior Applications Engineer or a similar role. We are looking for someone who has the knowledge and experience of the following:· Experience administering and customising MS Dynamics 365 Customer Service or similar - highly desirable.· Experience administering and customising MS Dynamics NAV/Business Central - highly desirable.· Experience with Azure ADO, or equivalent tooling - highly desirable.· Experience with delivering projects using Agile & Scrum - highly desirable.· Experience working in team-oriented environments where collaboration is essential.· Solid understanding of software development lifecycles.· Experience in delivering user engagement/ adoption in IT projects.· Experience working with suppliers to ensure high-quality and timely system support.· Awareness of security standards such as ISO 27001 and audit/compliance standards inc. GDPR.· Strong experience with Excel including features such as database connections – desirable.· Knowledge of languages such as XML, SQL, JavaScript, Python, .NET and C# - desirable.Some scheduled travel to our estates around the UK is required to provide support and training.At the Retail Trust our employee benefits include· A pension scheme of up to 9% employer contributions· Life assurance of four times your salary· A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.· Access to a free counselling and support phoneline· The day off to celebrate your birthday.

Retail Trust