Customer Service (Coffs Harbour)
Manpower
- Coffs Harbour, NSW
- $37.00 per hour
- Permanent
- Full-time
- Experience working in an administrative or customer service position, providing assistance to internal and external stakeholders.
- Strong customer service skills; excellent communication skills, telephone manner and active listening.
- Demonstrated ability to work effectively in a team, with an ability to work autonomously under minimal supervision.
- Working knowledge of Microsoft Office Suite and electronic record management systems.
- Strong attention to detail including good data entry and typing skills.
- As part of a team, contribute to the delivery of high levels of customer service to all of AMSA's clients in line with evolving requirements while meeting deadlines and KPI's.
- Liaise with internal staff and state based maritime agencies who act as AMSA delegates to achieve consistent and high-quality customer service outcomes.
- Maintain effective and efficient work processes and adopt new work practices and technologies as they become available, contributing to the creation of an effective team working environment.
- Maintain accurate electronic customer contact records and relevant information (manual and / or automated), update customer data in various AMSA databases, create reports / documents and analyse information as required.
- Obtain, maintain and apply a working knowledge of the National Regulator's roles and functions under the National System for Domestic Commercial Vessel Safety as well as AMSA's other operational areas including relevant Marine Orders / Fact Sheets / Instructions to Examiners (ITE's).
- Assist with any other duties, special projects and operational requirements as directed by management.
- Commit to the AMSA Code of Conduct and Values