Executive Lounge and Guest Experience Manager
Hilton
- Perth, WA
- Permanent
- Full-time
- Manage the performance of the Executive Lounge in the hotel
- Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
- Handle enquiries and complaints, promptly and efficiently
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
- Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
- Executive tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner
- Minimum 2 years' experience as an Executive Lounge Supervisor or Manager in a hotel environment
- Full Australian working rights
- Current National Police Clearance (less than three months)
- Food Handling Certificate
- RSA Certificate
- Multi-lingual
- Accountable and resilient
- Ability to work under pressure
- Flexibility to respond to a range of different work situations