Field Engineer 4
Unisys
- Rhodes, NSW
- Permanent
- Full-time
- Provide PLS call support for client.
- Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
- Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
- May perform routine installs, moves, adds and changes as part of a directed team, including:
- Complex desktop and laptop break fix work
- Whole unit replacement
- Simple desktop printer fixes
- Load software with a script
- Performs scripted image loading, unit diagnostics and replaceable unit swapping
- Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
- Performs preventative maintenance activities on certain products as directed
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Insures customer satisfaction throughout
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Requires a High School Degree and a minimum of 6 months of hands-on experience with laptop and desktop break-fix
- Computer building background experience preferred.
- A+ certification
- General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
- Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
- Training and/or vendor certifications as required including completion of Core Training
- Ability to resolve basic / non-complex problems as directed.
- Client and/or governmental clearance may be required.