Technical Support Analyst
SICE
- South Yarra, VIC
- Permanent
- Full-time
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Following diagrams and written instructions to repair a fault or set up a system.
- Replacing parts as required.
- Setting up new users' accounts and profiles and dealing with password issues.
- Providing support, including procedural documentation and relevant reports when required.
- 2-3 years of experience in level 2-3 IT helpdesk or similar role.
- Experience with Windows 10 (installation and troubleshooting)
- Experience with VM server hosting (Windows server 2012/2016/2019; Rehat Enterprise Linux; Centos server)
- Mac desktop knowledge
- strong programming fundamentals (regardless of language).
- In depth understanding of software and equipment in use.
- Excellent communication skills with a high focus on customer satisfaction.
- Formal qualifications in IT would be highly regarded but not essential.
- Be part of large-scale infrastructure projects with a leading systems integration company.
- Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
- A collaborative and supportive work environment where everyone has the chance to make a difference.
- Access to employee benefits (additional leave entitlements, EAP, travel and equipment discounts, etc.)