Front Office Duty Manager - Full Time
Lancemore Group
- Melbourne, VIC
- Permanent
- Full-time
- Full Time role
- Advance your career with us
- Access to exclusive benefit program
- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.