Customer Retention Officer
Youi
- Sunshine Coast, QLD
- Permanent
- Full-time
- Professionally handle inbound customer calls with empathy and expertise.
- Enhance customer loyalty by delivering top-notch, personalised solutions.
- Identify and address the root causes of customer concerns.
- Collaborate with colleagues to ensure comprehensive customer support.
- Assist with policy renewals, changes, cancellations, and amendments.
- Exhibit strong problem-solving abilities and excellent communication skills.
- Previous experience in customer service or customer retention is advantageous.
- Passionate about delivering exceptional customer experiences.
- Ability to thrive in a dynamic and fast-paced environment.
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities - we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- Free use of Olympic size Pool and Gym
- End of Trip Facilities
Applications close: