Receptionist - Hepburn

Belgravia Leisure

Hepburn, VIC
Permanent
Part-time

25 days ago

VIC, Hepburn Bathhouse & Spa - Daylesford 3460

Part-time & Casual positions available
Be our first point of contact
Work for an award winning spa retreat

The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.The RoleOur Receptionists are the heart of our business providing important services such as greeting our regular users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Receptionist is to deliver first class service to our members ensuring it’s in line our Mission, Vision and Values.Key areas of responsibility include:

Provide excellent customer service to all customers, both in person and over the telephone
Apply sound cash handling principals and use of Point of Sale (POS) systems
Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
Promote the centres services and programs to customers and accept customer bookings and activity bookings
Develop and maintain good working relations with customers
Participate in in-house training
Maintain currency of qualifications
Comply to all OH&S standards
Opening/closing of the centre in accordance with security and safety procedures
Availability to work weekends and evening are essential

Skills & Attributes:

NETBookings software experience an advantage
Positive, friendly, helpful and energetic work style
Computer literacy, familiarity with software packages and point of sale systems
Experience in telephone techniques and etiquette

Essential:

Current First Aid Certificate (Workplace Level 2)
Current CPR Certificate
Police Check
Working with Children Check
Lifeguard certificate - We are willing to cover the costs!

Desirable:

Previous experience in retail and customer service
Previous experience and knowledge of spa resorts

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!Simply complete the application process by clicking the Apply Now button and we’ll be in touch.We are committed to providing a child safe environment. Please refer to our . Successful applicants will be required to obtain a national police check and a Working with Children check.Hepburn Bathhouse and Spa is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at .

Belgravia Leisure

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