APS6 Complaints Management Officers
Randstad
- Canberra, ACT
- $60.26 per hour
- Permanent
- Full-time
The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.Responsibilities of the role include but are not limited to:
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
- Previous experience in a high-volume complaint and/or customer service role with the ability to
- Strong communication skills, Participant/Complainants phone contact is mandatory. Strong writing skills are also required.
- Either previous NDIA experience or have to ability to quickly learn about the Agency’s systems and functions.
For addtional information please contact Ash from Randstad on ashwinder.singh@randstad.com.auSkillsComplaints ManagementEducationVocational/Professional Qualification