Operations Associate - Warehouse [Australia]
LOCAD
- Australia
- Permanent
- Full-time
- Daily monitoring of warehouse performance:
- Inbound Completion
- Order Fulfillment
- Outbound/ Handover to Last Mile Partners
- Return to Sender (RTS)
- Order Cancellation
- Ticket resolution
- Ensuring that the quality of all services provided meet LOCAD Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) by:
- Creating daily backlog reporting
- Creating & sending weekly, monthly, and quarterly performance reports to carriers with deep dive on specific locations affected
- Day to Day Performance escalations / coordination via carrier chat groups to expedite urgent action
- Conduct Root Cause Analysis (RCA) to fully understand arising problems throughout the warehouse management and propose solutions and improvement opportunities.
- Responding to internal/ external inquiries by coordinating with Warehouse partners and Internal Business Units
- Meeting / exceeding ticket resolution SLAs to fully meet customer expectations
- Tracking and fixing shipping errors in the system
- Coordinating with carriers on warehouse schedules and vice versa
- Making special shipping arrangements as necessary.
- Degree in business, management, logistics or a related field preferred.
- Strong working knowledge of warehouse operations and management.
- Time management skills and the ability to delegate.
- Excellent leadership and organizational skills.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and data entry software.
- Problem-solving skills.
- Annual performance bonus.
- 25 days PTO
- HMO
- MacBook
- Annual learning and development budget