Senior Claims Advisor – Property and Casualty Lines
Willis Towers Watson
- Melbourne, VIC
- Permanent
- Full-time
- Responsibility for claims portfolio across Property and Casualty insurance lines.
- Provide advice, reporting and support to clients in the negotiation and settlement of a loss (partnering with the client advocate broker as required).
- Working with and guiding client advocate brokers to explain and manage clients’ expectations of their claims experience throughout the life of a claim.
- Meet with clients and prospective clients and demonstrate claims management expertise.
- Negotiate for clients with insurers and/or insurer-appointed representatives (e.g. panel lawyers)
- Engage with all relevant parties to resolve coverage disputes.
- Provide claims advice for specific policy classes/industry-specific clients and internal stakeholders.
- Conduct, and/or co-operate with, as appropriate, claims reviews (online/onsite) and periodic legacy claims audit/review.
- Provide claims specific inputs to client tender processes (Request For Proposal), working with the client advocate and meeting with prospective clients as required.
- Provide technical expertise and mentoring to assist development of Claims Advisors.
- Contribute to claims thought leadership.
- Law Degree or equivalent formal qualification would be highly regarded but is not a prerequisite.
- Cert IV in general insurance and Diploma qualification (or equivalent experience) would be highly regarded but is not a prerequisite.
- Holder of all regulatory licenses, permissions and technical or other requirements applicable under local legislation
- Seeking highly organized, detail focused individual who takes pride in their work
- Knowledge of insurance regulations, guidelines and legislation
- Excellent communication skills (both verbal and written)
- Strong ability to build and manage relationships
- Sound ability to facilitate training and presentations
- Proficiency in Microsoft Office and Outlook
- Some travel will be required, and you are required to have a valid and appropriate driver’s licence
- Annual bonus
- Company paid salary continuance insurance
- Life and TPD insurance (
- Hybrid working
- Networks (Gender, Wellbeing, Pride)
- Career Growth – internal opportunities and development programs