Sea Logistics Customer Care Specialist

Kuehne+Nagel

Sydney, NSW
Permanent
Full-time

2 months ago

Sea Logistics Customer Care Specialist | Australia | AU2042387We are looking for an experienced and motivated Sea Logistics Customer Care Specialist to join our team, based in Sydney.YOUR ROLEThis role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions, and working closely with the field sales and operations teams to ensure customer satisfaction.YOUR RESPONSIBILITIES

Monitoring Customer Shipments to provide proactive updates to customers and to problem solve.
Assist with the customer onboarding process.
Commercial ownership of customer accounts and driving continuous improvement initiatives with customers.
Quotation management
Customer data management, maintenance, and integration of customer data into internal systems.
Operational relationship management
Reporting and performance analysis

YOUR SKILLS AND EXPERIENCESWe look for potential, not only performance. To be successful you will be open about your strengths and weaknesses and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives and active listening.Additionally, you will have:

Excellent customer service skills, both verbal and written
Strong problem solver and being able to think outside the box.
Strong computer skills and a fast learner as we use our own internal systems.

GOOD REASON TO JOIN- We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. - We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. - We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.ABOUT KUEHNE+NAGELWith over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTMelissa Tan
melissa.tan@kuehne-nagel.com

Kuehne+Nagel

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