Client Support Specialist (Part-time)
Global Payments
- Chatswood, NSW
- Permanent
- Part-time
- Provide software and customer support;
- Build and maintain strong client relationships and improve our customer's experience with the use of our products;
- Methodically investigate and resolve product issues and prioritising escalated issues with the Senior Support Agents;
- Problem-solving and troubleshooting issues, aiming for first time resolution and ensure enquiries are responded to within established timeframes;
- Maintaining high customer satisfaction scores and work to technical support service level agreements;
- Work with and support colleagues to promote learning, contribute to problem solving and drive effective and efficient practices;
- Identify key learning opportunities to enhance the internal technical knowledge base and contribute to the development of self-help materials and strategies.
- Minimum of 2+ years’ experience in a customer service or software support role;
- Excellent communication skills; written, verbal, presentation, and negotiating skills;
- Strong analytical and problem-solving skills with the ability to juggle multiple priorities.
- Customer centric approach with a solutions and outcome focus and ability to prioritise cases accordingly;
- Strong analytical and problem-solving skills with the ability to manage multiple priorities;
- Experience in Education (Advantage).
- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to obtain an Australian Federal Police Check