Executive, Client Success Operations

Ascenda Loyalty

Sydney, NSW
Permanent
Full-time

2 months ago

Nice to Meet You! We are AscendaAscenda provides the rewards infrastructure for leading financial services brands across the world.Our clients include the world's largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.With a best-in-class technology suite and the world's broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you'll recognize our footprint!We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!Join us as a Client Success Operations Executive in Ascenda Australia - Work RemotelyAs a Client Success Operations Executive, you will be part of the Strategic Client Team, providing operational and coordination support to your Manager in client-growth related activities, in order to drive the success of existing clients across banks and fintechs.This includes providing support in managing and growing the client's rewards programs and delivering their loyalty and rewards campaign activities.We are looking for a highly motivated individual who is passionate about driving revenue growth and improving customer value for our banking and fintech clients. If you are a self-starter who thrives in a dynamic, fast-paced, team-oriented environment, this is the perfect opportunity for you.Key Responsibilities

Support the Strategic Client Manager in retaining and growing Ascenda's existing global client relationships, to contribute to incremental growth in revenue and engagement
Use SQL and internal dashboards to monitor and report on client success metrics
Engage with clients and collaborate with cross-functional teams, including Customer Service, Finance and Partnerships, to maintain, and implement strategic account plans and campaigns
Coordinate campaign mechanics, backend configuration, mockups and approvals of marketing assets provided by clients
Monitor and drive the resolution of operational matters
Assist in delivering new initiatives and technical upgrades for the clients by collaborating closely with Ascenda's project, product and software engineering teams
Conduct documentation updates for client information
Perform industry research to support the Strategic Client Team in providing insights and recommendations for clients' growth
Perform other ad hoc job-related duties as assigned

1-2 years of experience in a marketing support or coordination, partnerships and / or account management
Understanding / Interest within banking / fintech / loyalty is a big plus
An exceptional written and oral communicator
Strong project management and organizational skills including attention to detail and multitasking skills
Comfortable with numbers, strong ability to monitor and analyze performance, and develop insights
Cultural sensitivity and an ability to develop strong relationships with clients from different cultures and backgrounds around the world
Ability to navigate and work fluidly within a fast paced and changing work environment
Willing to take initiative and work independently
A fast learner

What matters at Ascenda:We are passionate, we keep things simple, we focus on results, we work together & we innovate!We have a rewarding working place that provides a:High growth environment & exponential career developmentMobile & flexible work environmentCompetitive compensationTravel perks & Employee rewardsAscenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Ascenda Loyalty

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