Associate Specialist Solutions Consultant - Technology Workflows (Risk)
ServiceNow
- Sydney, NSW
- Permanent
- Full-time
- Support our sales teams in the qualification of customer needs through discovery
- Participate across the sales lifecycle on acquiring new customers
- Provide mentoring and training to peers, colleagues and partners
- Demonstrate the product, both standard and tailored to prospects and existing customers
- Generate product demo scripts and scenarios and maintain demonstration environment(s)
- Scope and deliver Proof of Concept/Proof of Value engagements with prospects
- Respond to Request for Information/Proposal documents
- Stay current on product developments/releases to a level required for demo and POC/POV
- Support Marketing events – user conferences, trade shows, webinars etc.
- Stay current on competitive analyses and understand differentiators between the company and its competitors
- Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
- In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
- Act as the ServiceNow subject matter expert at executive briefings and marketing events
- 2+ years of pre-sales solution consulting or sales engineering experience in GRC / IRM software industry
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
- Eagerness and willingness to learn
- Demonstrated proactive approach to perform without being told what to do
- Ability to prioritise tasks and be efficient to minimise wasted effort
- Proven ability to live up to commitments while maintaining integrity and focus on details
- Exceptional communication and presentation skills to include technical and business concepts