Team Leader - Lending

• We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

• A thorough understanding of the Bank's purpose and values, as a basis for day-to-day employee engagement and decision-making
• Analyse and report on process improvement and skills gaps across lending
• Ensure lending procedures, policies and service standards are applied consistently throughout the lending function including effecting knowledge transfer
• Assist the Lending Management Team in the development and implementation of Bank Australia distribution strategy with particular emphasis on process improvement
• Effectively lead a team of lenders, ensuring consultants maintain appropriate skills through effective mentoring and coaching to achieve the goals of the lending team
• Lead the Lending team to ensure they meet customer needs and achieve loan turnaround times and accuracy
• Keep the lending team fully informed on matters which affect the delivery of lending services
• Co-ordinate and implement employee training for the lending team ensuring consultants skills and knowledge are kept up to date
• Complete employee appraisals in accordance with Bank Australia procedures and make recommendations to management regarding annual performance reviews
• Provide timely, accurate and appropriate performance reporting to the Lending Manager; and
• Perform other duties consistent with the classification of the position, as directed by Bank Australia management.

• Effective ability and demonstrated experience in leading and motivating teams to achieve and exceed targets
• Proven ability and knowledge of lending functions
• Proven ability in implementing policies, procedures and standards of operation
• Extensive knowledge of the types of products and services offered within the financial services industry
• Ability to work effectively in a team environment - both leading and participating
• Ability to adapt and demonstrate leadership in times of organisational change
• Excellent and demonstrated communication, interpersonal and organisational skills
• Effective decision making skills
• Ability to effectively determine priorities and allocate work under high workloads
• Demonstrated people management skills with an ability to manage conflict satisfactorily and solve problems promptly
• Ability to investigate and follow up queries
• Excellent provision of customer service
• Demonstrated ability to complete projects and conduct training programs
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

Bank Australia