Customer Service Specialist

ORS Group

Lane Cove, NSW
Permanent
Full-time

22 days ago

About the role:We are seeking an enthusiastic and motivated Customer Service Specialist to join our Lane Cove team. Working with a national administration team to support business functions. This is a full time position working Monday - Friday.Your Duties:

Managing Incoming telephone enquiries
Managing bookings for NDIS services
Creating and updating electronic records for new referrals
Assisting with reporting as required
Other additional administration duties as required

Role requirements:

Administration and/or reception experience (desired, but not essential)
Previous Health knowledge (desired, but not essential)
Care about providing exceptional customer service
Communicate effectively and appropriately
Take pride in your work and focus on excellent quality
Willingness to learn
Data entry skills
Exceptional attention to detail, organisational and time management skills
Ability to monitor personal workload and manage own time
Ability to work effectively as part of a team
Willing to undergo a National Police Check
Hold a or be willing to obtain Working with Children or Vulnerable Person check

Want to join the team?ORS is one of the largest and fastest growing national allied health and workplace rehabilitation providers in Australia, and has a proven track record and reputation for providing high quality evidence-based and client centred services for almost 30 years! We love attracting talented, ambitious, and driven individuals who are looking for an opportunity to grow with and contribute to a growing business that cares about its people and their ideas. We live by strong company values and brand promises to ensure that we continue to be the best at what we do!At ORS, our purpose is to “transform lives through allied health services that work” and our company values drive the behaviour that supports us achieving this:

We are PASSIONATE about achieving individual's goals and transforming lives
We continually improve through always seeking EXCELLENCE
We believe in the POTENTIAL and recognise the strengths of every individual
We get things done FAST by keeping things simple

With over 7000 clients, ORS provides a wide range of private and funded allied health services across Australia, in key industries including:

NDIS
Workplace Rehabilitation & Health
Aged Care
Schools
EAP

We look for people who:

Care about providing exceptional customer service and quality supports
Are motivated and inspired to make a difference
Are ambitious and keen to continue learning
Are able to work independently and as part of a team
Are flexible and enjoy working within an ever-changing and fast-paced environment
Are passionate about helping people to achieve their goals

We also provide:

Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists, Physiotherapists, and Exercise Physiologists.
Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be as quickly as possible!
Opportunities for career progression and advancement due to our priority to promote from within first.
Employee Assistance Program and internal client debriefing.
Exclusive health and wellness program including a $150 health kick reimbursement, annual subscription to the Calm app, massages, fruit at work, discounted health insurance, annual flu shots, and paid parental leave.
Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

Please 'Click Apply' for this role and attach your Resume and Covering Letter. If you would like to discuss this opportunity first or be considered for any of our other roles, please emailThe ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.

ORS Group

Apply Now