Reception & Administration Assistant

Mirvac

Docklands, VIC
Permanent
Full-time

18 days ago

Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are:#1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022#1 Company Globally for Gender Equality in Equileap's 2022 & 2023 ReviewWe also offer a number of competitive and unique benefits for permanent employees including:

Flexible Work Arrangements
Leadership and Professional Development Programs
Generous Parental & Partner Leave Policy
Unlimited Volunteer Leave and National Community Day
Mirvac Pride Committee

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.Our OpportunityAs the Reception & Administration Assistant - LIV Aston, you will be the face of LIV, a go-to person for the on-site team and the first point of contact for customers.Your responsibilities will include, but not limited to:

Management of front of house including maintaining a clean and organized reception area, ensuring communal spaces are well presented and well stocked and parcel room is tidy and organised
Answering the main line and directing inquiries, taking messages, or responding to customers where appropriate
Meeting and greeting visitors, alerting leasing team to tour arrivals, accepting package deliveries
Managing front desk enquiries including logging new cases or complaints and allocation to appropriate team members for resolution
Assisting with coordination and management of events and collation of customer feedback
Assisting with raising quotes, purchase orders & invoices, preparing renewal letters, termination notices and variation letters
Database management including capturing of front line customer insights and entering and updating customer data
Monitoring various communication channels including google, website, socials, email and the app, triaging and allocating complaints and queries
Responding to comments and feedback on building channels and composing and sending broader building communications
Uploading digital content to various channels including Domain and REA listings
Preparing move in and welcome packs, coding keys and logging additional charges with finance team and updating systems to reflect customer move ins / move outs
Monitoring cases & complaints in system to ensure all customer queries are dealt with promptly

Your point of differenceYou will have 3 years minimum administration experience in the real estate or property industry. In addition, you will be able to manage multiple tasks, solve non-routine problems andThe ideal candidate will be able to demonstrate strong written and verbal communication, Microsoft Office skills and the willingness to learn new systems or processes.All of these attributes are preferred, if you think you may be the right fit for the role please still apply.

Mirvac

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