Customer Service Officer (Fixed Term)
Capricorn
- Perth, WA
- Contract
- Full-time
- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
- Answer incoming calls from claims queues, with a view to ensure the caller is transferred to the correct area to attend to their query.
- Resolve general enquiries as they arise with a view to resolving those queries in a timely manner.
- Assist with following up members, suppliers and assessors for outstanding claim documentation.
- As required, ensure claim notes are updated, reserves are accurate, relevant tasks are allocated to the claims officers and documentation is saved correctly.
- Assist the team by providing administrative support as needed.
- Establish and maintain effective working relationships with internal and external customers.
- Intermediate skill in the use of Microsoft Office Software Suite
- Excellent communication skills
- Ability to empathise
- Ability to take ownership of the role and its requirements
- Customer service experience
- Nil