Lead Consultant - ServiceNow (Melbourne)
Fujitsu
- Melbourne, VIC
- Permanent
- Full-time
- Facilitate client workshops to Identify business processes and challenges by validating customer requirements concerning needs versus wants.
- Prepare and run functional/technical design workshops, including creating specifications based on out-of-the-box functionality and customer requirements.
- Identifying areas of process improvement and automation (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
- Implementation and delivery of solutions addressing requirements in consideration of process design and ServiceNow technical best practices and standards
- Excel as an individual contributor on client engagements or as part of a team in supporting Implementation while taking ownership of tasks and/or project workstreams and guiding more junior professionals
- Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using technical skills such as HTML, XML, JavaScript/AJAX, and Integrations (web services, SOAP, email, MID, etc.)
- Subject matter expert ensuring technical deliverables to customers are complete, consistent, high quality, on time, and delivering valued outcomes.
- Organising and prioritising development efforts, interfacing with vendors and management, and coordinating efforts of other Enablers contributing to deliverables and reviewing the work of others for quality and accuracy
- Assisting in the uplift of consultant capability through mentoring, feedback and support of other Enablers in new activities and product understanding
- Achieving additional Certified Implementation Specialist (CIS) certifications within the various product lines
- Minimum of 5 years experience across ServiceNow Design and Development within a client-facing environment
- Experience in presenting to an audience on technical aspects of the platform and in a specific domain
- Present business acumen, be analytically minded while focusing on problem-solving
- Must be a dynamic team player & demonstrated strong leadership abilities
- Enterprise/large Service Management implementation experience
- Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements
- Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process and technology perspective
- Experience across multiple ServiceNow releases, ideally from Kingston to the most recent release, and ability to articulate release updates and impacts to customers.
- Experience across Waterfall and Agile project methodologies
- Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience
- Providing platform insight and forward-thinking on ServiceNow upgrades, new releases, and future ServiceNow roadmap
- IT Degree or relevant tertiary education in Computer Science
- ServiceNow CSA + CIS ITSM + 1 other product CIS
- ServiceNow sales & presales accreditation in 2+ Product lines
- ITIL Foundation Certified
- Additional ServiceNow certifications, including ServiceNow Suite Certified
- Exposure to/general understanding of ServiceNow licensing
- Project Management Certifications including Agile, SCRUM, Prince2