Service Manager

• Ensure all team functions are performed safely to a high quality, and both internal and external customer expectations are met at all times;
• Drive an ongoing improvement culture in Safety, Quality and Productivity for the Service Department;
• Enhance the customer experience and value offered in all aspects of the Service Department;
• Manage new and existing service contracts;
• Meet monthly sales and gross profit budgets, as well as service key performance indicators;
• Identify and rectify areas for improvement, including the management of daily work in progress and customer loyalty measures.

• Demonstrated ability in successfully leading, developing and motivating a workforce;
• Experience and sound knowledge of Penske Australia products and services;
• Strong experience in understanding and interpreting business financial information;
• Ability to understand and grasp technical product information;
• Demonstrated skills in managing customer relationships and developing sales strategies;
• Experience in managing budgets;
• A strong understanding of Quality Assurance and OH&S systems and implementation;
• Ability to conduct formal presentations to dealers, clients and management teams:
• Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.

• More than 20 sites across Australia & New Zealand.
• Flexible work arrangements.
• Penske Power-Up Day - An additional paid day off for all permanent employees.
• Refer a friend and we'll pay you $4,000 for Diesel Technicians, Service and Parts Advisors & $1,000 for all other roles (conditions apply).
• Commitment to career development and progression.
• Commitment to providing the highest levels of safety, technical and leadership training.
• Reward and Recognition Programs.
• Employee Assistance Program.
• Family Friendly benefits.
• Access to discounted travel, health insurance & motor vehicle leasing options.

Penske