Floor Manager
AWJ Investments
- Dubai
- Permanent
- Full-time
- Assist in scheduling reservations or special events.
- Ensure that all aspects are communicated to the culinary team and to all employees.
- Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
- Assist Host staff with greeting and guest’s orientation during peak times of operation.
- Organize all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, and update the staff with all new rules and circulars.
- Ensure all staff are meeting all established standards of service.
- Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
- Record all guest comment, complain or feedback in order to finalize the weakness point of service and work to avoid it in the future.
- Monitor and maintain cleanliness of dining area & work areas.
- Plan and conduct morning briefing with all staff outlets on daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
- Control product wastage use in the kitchen area as well as in the guest area.
- Report any issues or grievances to the outlet manager.
- Minimum high school academic.
- Minimum 5 years’ experience in a similar position
- Ability to be integrated in new work environment
- Good knowledge of the market.
- Knowledge and skills in F&B Retail.
- Has Guest portfolio & business relation
- Presentable, High interpersonal skills, and communication skills
- Hard worker, teamwork player, flexible work under pressure.
- Highly Self-motivated with the ability to motivate others as well.
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