Butler Coordinator

• Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction
• Receives, records, and distributes various reports via the Opera system
• Receives, records, and transmits guest requests accurately to the team at all times
• Maintains and update administrative data
• Maintains key control & track sheet
• Maintains working area and equipment in a proper state of cleanliness and repair
• Handle guest complaints; delegates immediately & reports to Shift In-charge
• Complies with hotel's health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
• Attends meetings and training sessions as required
• Has an awareness of all positions in the Butler service dept. including their job functions
• Adheres to Housekeeping/ Butler's standards and procedures and enforces the same
• Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry
• Ensures smooth handover of daily activities to next shift
• Is fully aware of Raffles Standards
• Performs related duties and special projects assigned

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

• Ability to work cohesively with co-workers and managers as part of a team
• Understanding and ability to work in a multi-cultural environment
• Excellent reading, writing and oral proficiency in English
• Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, etc.)
• Good communication and guest contact skills
• Must be well-presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail

• Post Secondary education, preferably with professional qualifications in Secretarial skills

• Minimum two year's experience in the similar position

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