Management Trainee - Rooms Division
The First Group
- Dubai
- Permanent
- Full-time
- Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections.
- Maintain good working relations with all departments.
- Report to management on deficiencies and irregularities noted in the operation.
- Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
- Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
- Be alive to new ideas and system which could benefit the department and hotel.
- Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
- Responds immediately on medical requests and emergencies.
- Assist in investigating and resolving written guest complaints.
- Maintain good and smooth guest relations, builds rapport, and offer personalized service and assistance.
- Assist Front Desk when required, help guest check in, check out, etc.
- Assist other departments in resolving problems when Department head concerned is not available.
- Participate in Manager on Duty coverage as required.
- Assist and drive up selling at the point of check-in to increase overall room’s revenue.
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed.
- Supervise work operations of the department.
- Deliver high quality service to guests.
- Ensure guest needs and reasonable requests are met.
- Seek opportunities to continually improve guest service.
- Take appropriate action to resolve guest complaints.
- Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
- Adhere to the hotels and emergency policies and procedures.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Ensure a high level of cleaning is maintained in work area.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- Be involved in the recreation department operations and understand and be familiar with all the facilities, memberships and services provided.
- You will also be trained in other department of the hotel operations such as security, Human Resources, Recruitment, Finance, Sales & Marketing etc.
- You will require to attend monthly catch ups and review sessions with your appointed mentor/coach.
- Ensures that always properly well-groomed and personal hygiene maintained according to The Frist Group standards.
- Bachelor's or master’s degree in Tourism Management, Hospitality Administration, Business Administration, or relevant discipline.
- Excellent level of English.
- Recently graduated and passionate for hospitality and delivering excellent service.
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
- Effective organisational skills: able to prioritise tasks and self-manage a workload.
- Excellent personal presentation with a warm and welcoming personality.
- Friendly, approachable, and professional.
- Have a strong eye for detail.