Training Specialist
Al Nahiya Group
- Abu Dhabi
- Permanent
- Full-time
- Strong training skill set.
- Managerial skill set
- Client Management skill set
- Proven customer service training experience
- Training plan creation
- Training module development
- Health and Safety Experience and reporting
- Proven customer service experience.
- Handles pressure and last-minute request well.
- Good at training and mentoring staff.
- Strong reporting skillset.
- Experience in quality control and KPIs management.
- Capable of implementing SOPs.
- Proficient in word, excel. outlook
- Capable of developing and implementing SOPs.
- Able to work on varied shifts, including late nights, weekends, and holidays, if required.
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in designing, delivering, and evaluating training programs, preferably in a customer service or visitor experience setting.
- Strong communication and presentation skills, with the ability to engage and motivate trainees