Call Center Telemarketer

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• Receive alerts with new job opportunities that match your interests
• Receive relevant communications and updates from our organization
• Share job opportunities with family and friends through social media or email

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• Required

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Communication
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Provide assistance to coworkers, ensuring they understand their tasks. Working with Others
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards. Physical Tasks
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Promote awareness of brand image internally and externally.
• Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Preview Package Sales/Tours
• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
• Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
• Communicate with potential owners via telephone to set up preview package sales/tours, including explaining the opportunities available and answering questions.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.

• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.

Marriott Vacations Worldwide