Resident Support Engineer

Allot

Abu Dhabi
Permanent
Full-time

1 month ago
Apply easily

Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.What we’re looking forA Resident Support Engineer to provide one-site support for one of our strategic Tier1 Communication Service Provider (CSP) clients in Dubai.What you’ll do

Handle 1st and 2nd level support cases professionally and independently
Provide excellent, dedicated, and proactive support service
Perform deep problem investigation into system logs and behavior
Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
Work with higher tier support teams and travel to customer sites according to need
Maintain direct contact with key customers in the GCC region to assure customer satisfaction and success

Region (Website):
Asia PacificWhat you should have

Strong knowledge of Linux system administration and operation
Working knowledge of Information security concepts and implementations
Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation
Experienced in customer care working with CRM systems
Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
Understanding of various network and information security protocols and practices, e.g. AV, IPSEC, PKI, DDOS, IDS/IPS, Malware and URL filtering etc.
Basic understanding of Private, Public cloud technologies
Experience working directly with ISPs, mobile operators, cable operators

Allot